GMB is a small team, and unlike many other companies, we don’t outsource our email support to other countries. So when you send us a message, you’ll usually get a response from Verity, Amber, Jeff, Rose, Jenn, or Sara (with lots of input from the rest of the team).

Here are our email support hours (in Pacific Standard Time):

  • Monday - Friday: 5 am - 5 pm PST
  • Saturday - Sunday: 9 am - 12 pm PST

During this time, you can expect a reply within 1-2 days (and usually within several hours if you have an ordering issue or a login/tech issue). 

Lastly, we get thousands of emails, and a lot of them ask very similar questions, so feel free to search this continually-updated FAQ area, as we may have already addressed your question. :)

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